Please email us at
firstname.lastname@example.org as soon as possible if you would like to cancel or change your
order. Our fulfillment center processes orders quickly, but we’ll do our best
to process your request.
Once you have placed an order, you should
receive an email confirmation sent to the email address you provided at
checkout. If for some reason, you did not receive this email, please check your
So sorry to hear it! Please contact us at email@example.com care so we can sort out a refund or send out a new order straightaway. It would be very helpful if you could include a photo of the damage so we can determine whether we need to contact the shipper as well.
If the package gets lost in transit, please notify us so we can make arrangements and re-ship another one. Please allow a week or two for the products will be re-processed by our team.
If the package was marked as delivered as per tracking information, please communicate with your local post office to verify as to why it was marked delivered yet you do not have the package. Try to reach out to your neighbors to ask as well if they have seen the package as well.
Orders typically ship within 3 business days of receipt. Upon shipping, you will be notified by email with a tracking number. Please consider the time that it is being processed by the shipping courier and customs in its destination country.
Owlsforyou products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a full refund or exchange. The item must have been purchased from owlsforyou.com. Items must be returned in their original condition .
We only accept return of an item if it was damaged during shipping or it is not as described. To initiate a return, please send us a detailed message along with photos for validation to firstname.lastname@example.org. We work things out with our customers so we highly recommend them not to open disputes straight to their issuing bank or any funding source.
NOTE: Customers who refused packages will not be refunded.
To initiate a return, please send us a detailed message along with photos for validation to Support@owlsforyou.com.
Please allow about 1-2 weeks for processing once the return/exchange reaches us. Additional delays may occur. You will receive an email confirmation when your return/exchange has been processed (be sure to check your spam folder).
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